shipping information
We do not provide shipping for any of our items outside of the United States or to the following: Alaska, Hawaii, Puerto Rico, P.O. Boxes, APOs, or FPOs. Isopod Paradise reserves the right to refuse service to anyone at anytime for any reason. Due to the nature of our product we will not sell to minors and may request age and/or identity verification at our discretion prior to shipping an order.
Isopod Shipping With Live Arrival Guarantee
Isopod shipping days are Monday and Tuesday and NEVER include Wednesday-Sunday. Orders are processed in the evenings to stress the animals as little as possible. You will receive a tracking email after 7:00 pm Pacific on the day your order ships.
If temperatures at the carrier hubs or the destination zip code are under (Overnight Low) 32°F or over 90°F we will not ship as it is not safe for the animals. We will ship on the next available shipping day that temperatures allow.
Note: We will only ship animals using the hold for pickup option during checkout if temperatures fall under or over the afore mentioned range. We HIGHLY RECOMMEND choosing this option at checkout to avoid any shipping delays due to temperatures.
Note: Our carriers do not require a signature to leave the package. Isopod Paradise is not responsible for any package once it has been tendered to the carrier. If you are not going to be available to receive the package, we recommend adding a specific date to the order notes to receive it or choose the hold for pickup option.
live arrival guarantee
We offer a 100% live arrival guarantee on all of our animals. There are however circumstances that will void the live arrival guarantee. These circumstances include:
1. The buyer or a member of the household must be present to sign for the package on the first delivery attempt (Fedex provides time of delivery stamp).
2. A delay in shipping due to carrier mishandling.
3. Temperatures at the hub or destination being under 40°F or over 85°F for isopods .
4. Animals held for pickup at a Fedex location must be picked up by the customer on the same day as arrival. (Photo Id must be provided and match the name used for shipping)
5. A delay in shipping resulting in rerouting due to an inaccurate delivery address being entered during checkout.
6. Any Live Arrival Guarantee requests must be made within 6 hours of the package being dropped off by FedEx or 3 hours of the package being picked up at Hub if Hold For Pickup option was used.
Isopod containers are overpacked with 2-5 isopods. Live arrival guarantee does not apply to overpacked isopods that may perish in transit. The live arrival guarantee is applicable to the total number of live isopods equaling the container count purchased.
Should your animal perish in transit we will need you the buyer to provide a picture of the deceased animal on its back and to contact us upon receipt of the package. This must be provided within 6 hours of the delivery time stamp.
Live arrival guarantee only applies to the shipping period and is void once you take possession of the animal.
Once inspected and accepted, the well-being of the animal is the sole responsibility of the buyer.